I actually thought it tried to humanize the terrorists too much and made excuses.
Something I (along with others I'm sure) have complained about it, there are so many wonderful stories out there about 9-11 & the War if I were a screenwriter or producer I'd be working night and day on makeing films/TV shows/Documentary's. Todd Beamer...Atta...NYFD/NYPD...The Bali Bombing....Spec-ops in Afghanistan, the list goes on and on, talk about a target rich enviroment!