In their case since they speak Arabic (being from Egypt and all), and with the airports swarmng with Arabic speaking cab drivers, and a Moslem prayer room in the terminal, they asked an Arabic speaking person ~ who proceeded to do the wrong thing.
Try: http://www.acfnewsource.org/religion/faith_in_flight.html
JFK has FOUR different chapels, each of which has staff prepared to assist lost travelers.
All 11 students's paths crossed with nefarious cabbies who lead them astray. They wouldn't tell these poor fellas how to dial a phone, and then they took their tickets and information away!
Come to think of it, the FBI may have saved their precious lives by finding them!