[Cheburashka]

"My first time out of my country" ... but I hopped a Greyhound from New York City to Minneapolis.
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Maybe they have buses in Egypt, so the concept isn't too hard to grasp.

[Rte66]

Oh, I'm sure they do have buses in Egypt. But is there a Greyhound terminal at JFK? Maybe there is, I don't know.

If so, I can see that someone may have directed the "student" to the bus terminal, but other than that, finding a Greyhound terminal elsewhere in NYC and buying a bus ticket to Minneapolis are a far cry from seeing what could be done about getting his plane ticket changed to a new flight to Monatana.