It wouldn't hurt GM to improve dealership service. I just went in to get a chipped key for my Century, the counter dude didn't care if I lived or died. Just careless, rude service.
A hundred bucks for a bit of metal and 5 minutes of his time, he could have at least thanked me for my business.
I like my Buick, it's a great car, but the customer service at GM and Ford is as bad as it gets. Some Dale Carnegie training would go a long way.
What city?