Here's the story and the reason we are "fed up".
Customs had asked grandmother a series of questions and she could not answer. She kept telling them "no English, no English" but they took her out of line and then called for a detail to escort her to a retention room, a room that was according to grandmother a long long way through many doors and up and down many floors. In this room they made her strip to her bra and panties and would not allow her to make any phone calls. She was left in this room crying when the customs lady called us on my cell phone.
This is a horrible experience for an old lady, that I would not want my own dear (now deceased) gramma to face.
But these are the days and times we live in. Get over it,