Fine, but they care nothing of your opinion, and there's no reason they should. I hope they send him a nice surcharge for their processing costs on his next bill.
Yeah, that's why I post on FR. For the power company's benefit.
On the other hand, were I running the company, I would stick to 'the customer is always right', state that I understand the gentleman's concern, accept his payment, and take the opportunity to redirect consumer ire toward energy policy, etc., and reference some helpful tips on conserving energy.
Unlike the people who think it would be bright for the company to take this opportunity to stick it to the little guy.