Really, at that point in time, they ought to have started listening. But, on principal, they never do.
Lots of people claim they are a VIP/big shot/friend of the CEO or whatever in a customer service complaint setting. How was Miss Garcia supposed to know whether this person was actually telling the truth? Please notice I didn’t use the made-up Ms. title, as it’s a leftist invention, sort of like “kwanza” or “immigration reform” or somesuch.
” Gupta! Gupta! What ees sinful dated columnist?”
Don’t you think they hear that every day? A real journalist wouldn’t be using it to threaten people on a help line, it sounds more like blackmail than journalism.
If you call the COMPANY number, and immediately say “I’m a columnist working on a story about your help desk lying about where they are located”, then they will believe you and will probably take the time to answer your questions.
When you started on the help line, they assume you are just trying to get better help.