I have trouble laughing at anything by Ms. Esterich, and I didn’t laugh much at this. I did, however, empathize. It’s bad enough when you know next to nothing about computers and when you have to call tech support you’re expecting to have to have them explain even the simplest stuff to you, because you’re such a computer dummy, and you can’t even figure out what they’re saying when they’re just giving you their name and saying “how may I help you?”
I recently flipped my car loan to a no transaaction fee, 3.9 card. Spoke to india, and the man didnt do it. I had misgivings and called back a couple of days later and the transaction was never posted...I almost lost the deal...it was time sensitive.
He kept on saying that he understood, when I didnt have any confidence that he really did.