“He asked them not to send a receipt or any record of it to his home or office, conditions to which he alleges the company agreed.”
Breach of contract if true. (For argument’s sake of course)
"Show me just what Mohammed brought that was new, and there you will find things only evil and inhuman, such as his command to spread by the sword the faith he preached." - Manuel II Palelologus
They didn't send a record of it. They sent an advertisement in which it thanked him for his patronage. That isn't a receipt of any specific transaction. Had he sent his wife flowers once in a while, she'd of thought nothing of it.
They didn’t send a receipt, they sent a thank-you note.
Perhaps the slimeball should have been more specific.
I am sure that 1-800 Flowers uses an answering service to take orders. The question is, does the minimum-wage, phone-answerer who works for a completely different company have the authority to make a promise that binds 1-800 Flowers?