[Kay]

Sorry. Yes, I was generalizing and I thank you for your strong work on behalf of our govt.

I see the same lethargic service in big private companies — like the clerks at WalMart, the ER staff/doctors at Kaiser, the union check-out clerks at the big grocery stores, etc.. No incentive to get it done quickly and with a smile.

[Col Freeper]

I see the same lethargic service in big private companies — like the clerks at WalMart, the ER staff/doctors at Kaiser, the union check-out clerks at the big grocery stores, etc.. No incentive to get it done quickly and with a smile.

LOL, I understand your frustration completely.

My intent was a gentle reminder not to paint with too broad a brush (I do it myself sometimes).

I did not always make my Gov't employees happy when I would remind them that the person on the other end of the line was their customer, regardless of what they were requesting.

And if the person on the line was John/Jane Q. Public, they paid our salaries, and deserved a courteous, prompt response, as we wore the titles "civil servant".

As I told them, both words counted in describing our jobs.

Thanks for your gracious response.