I almost experience panic attacks at the thought of having to call comcast! It does not stop at the door of Comcast though—call ATT and see what happens. And, oh if you have a problem with a modem for your internet service and have to call the modem manufacturer! This past spring I called the local gas company about my bill. It was a little higher than normal and I requested a reading of the meter. This was a Tuesday. On Wednesday the technician was supposed to read the meter and on Thursday I was going to call back the Gas provider(DTE) to get the update on the meter. I was too busy to call Thursday—so on Friday morning at 6 am my house was a little cold and I went to turn the furnace on. It would not work—blower on but no heat! I laughingly wondered, “did they shut my gas off?” Well I called DTE to check on the status of my account and the person told me, “you are okay, your account is fine.”
Then I called the furnace guy—he came at noon and checked everything out. He stepped outside and came back in and told me my gas was shut off and capped off at the meter! I paid the man $60 for the call. It took me one month and several phone calls, but I got my $60 bucks back!
I asked why since no one ever showed up at my home to change it over, they said the number belonged to them and it would take 10 days to get it back to our previous provider.
I said I wasn't that attached to the number - so they hooked up back up with a new number.
You don't want to hear the nightmares of our modem phone calls. The last one could barely speak English and I was at the point of screaming when the new modem finally worked.
At least we weren't cold - that had to be infuriating for your family!