Americans Are Less Pleased With U.S. Services

Wash. Post ^ | Dec. 17, 2007 | By Stephen Barr

[jdm]

Shoes off at airport security checkpoints. Forms that are hard to understand. Complaints that go unheeded.

Perhaps it's no surprise that a new survey shows Americans are less satisfied with government services than those provided by the private sector.

The survey, scheduled for release today, measures an array of federal programs and services for the American Customer Satisfaction Index, produced by the University of Michigan and other groups.

The government scored 67.8 on the index's 100-point scale. The score was lower than the overall score for all industries and economic sectors, by 7.4 points, and below the index's rating for "private-sector services," by 6.2 points.

Comparing satisfaction with government services to private-sector services is difficult, largely because many Americans have no choice when it comes to some government services, which are sometimes unique and sometimes controlled by law and regulation.

Still, "citizens expect more from the government," said Claes Fornell, who heads the index at the University of Michigan. "The federal government should be concerned when satisfaction is on par with airlines and cable TV."

[roaddog727]

“Perhaps it’s no surprise that a new survey shows Americans are less satisfied with government services than those provided by the private sector. “

Gee. Ya think!

Where’s the Captain obvious picture!

[jdm]

Captain Obvious is on vacation, but here's the Master.

[weegee]

This article needs to be emailed across America to make people wake up to the reality of what they would face with “Universal Health Care”.

The government opposes a competing private care system because it creates 2 tiers. Those who must suffer under socialized health care and those who opt to pay for superior private care when they NEED it as opposed to when the government dictates they CAN be seen.

[AmericanInTokyo]

GOVERNMENT AND PRIVATE BUSINESS (CONSUMER) BUSINESSES!!

[FormerACLUmember]

One image sort of captures the federal government at "work," IMHO. The wheelchair bound frail nun is being wand raped by a Islamist TSA guard at the Detroit airport. And these are the fools that the democrats want to micromanage every aspect of your healthcare.

[wastedyears]

I like this captain:

[VeniVidiVici]

And did Barr and the Washington Post remind readers that it was the Democrats that said, “You don’t professinalize unless you Federalize”? Of course not.

[Cobra64]

"Shoes off at airport security checkpoints..."

[Last Dakotan]

Ask a vet sometime about the VA.

[King_Corey]

I would love this to cause us to CUT goberment programs and funding, but I know it will never happen. We won’t elect a true fiscal conservative. Even Reagan couldn’t cut back spending. I fear we are going to eventually fail in our fight for a smaller less intrusive government where forms are rare, and laws are sane.

[Texas Eagle]

Perhaps it's no surprise that a new survey shows Americans are less satisfied with government services than those provided by the private sector.

I'll have to remember this article for when the WaPost endorses Sir Hillary and her Volkshealthcare plan.