Must be nice to write a government contract. Somehow I don’t think I’d get away with selling something to my private-sector customers and then telling them they had to pay 150% of the purchase price to a third party to get the product to do what I said it would do. Seriously, how is the original vendor not on the hook to make the system work as promised?
Absolutely standard operating procedure for Caleefornia, and my answer is as series as your question!
“Seriously, how is the original vendor not on the hook to make the system work as promised?”
Usually on large implementations like this its a combination of over promising and the customer being inept. Its very difficult to deploy these and a lot depends on the customer.
Most likely the product will do what they said it would. Its just not mapped to the processes properly.
Pardon my chiming in, just a guess. A diversely owned business?