Hmmmm... Nope, I'm a college instructor, and I view students as customers. Course, I also believe that if the student hasn't learned, the teacher hasn't taught. I've failed in getting through to some students, but if I'm the teacher, it's my responsibility to be the adult in the situation. Part of that involves getting the student to assume responsibility. On occasion, I've asked students, "Why are you here? You're paying me to teach you a subject, then acting like you're getting away with something by not studying. Drop this course and find a subject you like. This isn't high school. You can study the subjects you want and not study the subjects you don't want. If you want to be here, be here. If you don't want to be here, be somewhere else." I also use the Karate Kid two sides of the road analogy a lot.
On the ratemyprofessor thing. Anytime you put yourself in a position where your actions affect the lives of others, they're going to evaluate you on it. Every student I've ever had knows how to run an academy better than I do. Just ask them. If you can't deal with people criticizing you, find a nice safe job where nothing you do matters. Oh, and also, if you keep getting the same criticism, it's probably right. We don't fool these kids. We're like cellophane. They see right through us. (end rant)