I was in one day as well. I had thought I had lost my license, but did fortunately find it again. I asked how long before I would receive it, after all was just a duplicate and digitally computerized. The much helpful DMV lady said, the licenses are outsourced to Washington State (think that is correct-North West state etc) for its "creation". The time frame could be 3 weeks or longer. Another customer, hearing our conversation, spoke up about the "outsourcing". The DMV person then dropped her voice and said to us: "You would be surprised at all that gos on here."