Maybe he’s on his way to pick it up in person.
I assume the guy has a US passport? If so the first time requirements state you need proof of US citizenship per below correct? The first time he wouldn’t have had a previous US passport. The guy just needs to put it to rest and produce the darn thing already.
Present Proof of U.S. Citizenship
All documentation submitted as evidence of U.S. Citizenship will be returned to the applicant. Evidence documents will either arrive with the issued passport or in a separate mailing to the applicant. You may prove U.S. Citizenship with any one of the following:
Previous U.S. Passport (mutilated, altered, or damaged passports are not acceptable as evidence of U.S. citizenship.)
Certified birth certificate issued by the city, county or state.