Sorry about that, didnt mean to send it to you. Meant for it to go to all.
Yes, sometimes telco info can be wrong but regardless, we still must respond. Luckily, telco info is updated more often than it used to be. The real problem is with cell phones since it only shows the cell tower closest to the call.
If I receive a call for fire, I transfer the call to fire and stay on the line while they verify to save time. Callers having to repeat everything they just told me could be the difference between life and death, especially where fire calls are concerned.
Also, returning a hang-up calls is a no-no. There could be a domestic in progress of which one party doesn’t want the other party to know they have called the police. If the wrong party answers when you call back, problems can escalate quickly.
All 911 hang-ups are treated the same. The worst case scenario is assumed and the call is approached with extreme caution with no less than 2 units responding.
Liability is clear cut. If you receive a call and fail to render aid, you screwed up. If I receive a call from someone who uses expletives and do nothing because i’m offended by their language and someone gets hurt, killed, dies, whatever. Its my butt.(and rightly so)
By “hang-up call”, I meant an equivalent of the situation here, except the caller says “send me an ambulance”, then starts cussing at you and hangs up. Our guys will call back on those and try to get more info. With just a “breather”, or a dial followed by a hang-up, PD gets dispatched without a callback.