The vicar asked her if she needed more time to grieve and she accepted. The next funeral wasn't until another fifty minutes. It seems the funeral home alotted an hour between services. My complaint is the headline reads like she committed a criminal act and not a billing mistake.
I'm thinking this is an unfortunate misunderstanding ... but that her outrage is misplaced.
Just to point out, this follows a tried-and-true media pattern of manufacturing outrage.
As usual in such articles, the circumstances of the situation are described by the aggrieved parties, who are putting their own best face on the situation.
In reality, the situation being reported upon usually turns out to be a lot less clear-cut than the reporters would have you believe: the "other side" has good reason for what they did, or the reporter has even (gasp!) completely misrepresented the situation.
Let's just say that I don't think the situation is nearly so mean-hearted as it's being presented here. I think she probably took more than 10 minutes, and was beginning to intrude on the next group's time ... and maybe she wasn't terribly polite when they suggested that she was running against her limits.