Dittos to that! TWC just raised my rate again for their crappy service anyway. Have already been pricing Direct TV and At&t.
I’ve been pricing Directv and Dish..don’t know which is better to go with
When I needed customer service recently, I talked to two people in India. One I could not understand at all, nor could I be sure she could understand me. When I explained this to her, she made no response or acknowledgement and when I asked her to try to speak more slowly and distinctly ... she didn’t. the second one was a guy and altho he had a pretty strong accent, he did follow my request to speak slowly and we made it.
But... did Time Warner send me a notice saying, ‘hey, we’ve outsourced our customer service to India and saved a bundle of money we would have had to pay to American geeks. We are therefore reducing your rates.’
I got no such letter.