I stick with Verizon Wireless because their coverage is good. Their customer service is deplorable and they charge you fees for everything. We upgraded my wife’s phone two weeks ago and they wanted to charge $10 to transfer her contact info from her old phone to the new one!
Why the **** would I try internet or home phone service with them, given their wireless customer service? It ain’t the economy, stupid!
I don’t know where people are having these deplorable Verizon experiences for home/internet/FIOS.
You couldn’t separate me from them. My experiences have always been good, I’ve had one outage with them in 5 years due to a cable being cut during construction. They seemingly lower my bill every time I call about specials, new/upgraded services.
FIOS is godly and they gave me a $200 gift card and guaranteed my rates for 2 years WITHOUT a contract. I know customer service is YMMV but I’m very happy with them.
?????? I have found their customer service to be America based, very patient, and extremely helpful and knowledgable.
they wanted to charge $10 to transfer her contact info
I encountered that at a "Verizon Authorized Retailer" ... the regular Verizon Wireless store does it for free ... for both of our phones ... every time we upgrade.
I have been a Verizon Wireless customer since "Day Zero". My first wireless phone came from Bell Atlantic Mobile.
I had to call Verizon tech support for my DSL last month. I got cut off after going through about 7 minutes of the call (BEFORE reaching the tech in India), I called the 2nd time, the tech began troubleshooting, put me on hold, and the next thing I know, I was transferred to a phone sex line! I phoned the next day to the billing dept, and they credited me for a month of free service (I’ve been a DSL customer for 8 years).