Any practicing psychologists out there?
Any practicing psychologists out there?
My neighbor is a psychologist. He has had trouble with an expensive lawn mower that is failing with less than 3 hours time on it. When the dealer came to pick it up to be serviced, my neighbor casually asked the kid if he'd seen very many of these units fail? Then he counted how many seconds to took for the kid to answer the question. FIVE SECONDS. And then the kid said, "Well not usually right out of the box."
My neighbor says that a good signal is how long it takes to elicit an answer to an uncomfortable question.