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To: cynwoody

Please ping me if it processes.

TIA


47 posted on 09/10/2010 11:35:57 AM PDT by maggief
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To: maggief
Please ping me if it processes.

TIA

My order at Overstock.com is now showing Presale, expected to ship Sep 28, 2010.

Concerned that I would be getting the redacted edition, I had the following online chat with an Overstock.com customer rep:

Welcome to Overstock.com Live Chat, you will be connected with a chat representative as quickly as possible.

Welcome to Overstock.com, you are now chatting with Casey Q..

Casey Q.: Thanks for visiting Overstock.com, this is Casey Q., how can I help you?

you: Will my order #87654321 be fulfilled with the original edition?

Casey Q.: Would you mind verifying your first and last name as well as the billing address for security purposes?

Casey Q.: Yes.

you: Just answer the question: Will the "presale" to be shipped on 28 Sep be the original edition or not?

Casey Q.: I have answered the question.

you: OK. The reason I asked is, the publisher is being pressured to come out with a redacted edition. I don't want that edition. I will chargeback if I receive that edition. So, I want to cancel unless you are shipping the original, unredacted version.

Casey Q.: Yes we are shipping the original.

you: OK, thank you. (I assume you really did check — cancels on back-ordered items are cheaper to process than chargebacks.)

Casey Q.: I have actually been asked constantly over the past few days.

Casey Q.: Once I saw the book I knew.

you: OK. Thanks.

So. We will see.

97 posted on 09/10/2010 3:59:18 PM PDT by cynwoody
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