I've finished watching the video on the link.
This is what happens when do not use a credible financial institution and follow your account.
I have been with my bank since the mid-1980s. Not even one mistake on any of my accounts. I can check my accounts online at any time.
However, these people were still behind on their mortgage.
That only works if your financial group doesn't sell, assign, or otherwise will your account to someone else. Someone who barely acknowledges your existence unless you are late. Some people pay their bills on time and then get sandbagged by these fraudster banksters. Its a corrupt mess from the top.