Southwest Airlines refused to refund my non-refundable Thanksgiving Day ticket that I purchased in September before the new, invasive pat-downs. I called customer service complaining that TSA had changed their procedures after I bought the ticket. I was told that they have no position on TSA’s procedures since it is the government. I mentioned that TSA is viewing nude pictures of children and touching child private parts. According to Southwest Airlines, they don’t care. For them it is all about the money.
Send the lawyer who accepts service for them in your state a 30 demand letter. If they don’t respond you automatically win. If they do respond and turn you down file small claims action. That’s what I’m going to do.
But Southwest does have a position on which security service is provided by the airports where they lease gates. And right now, they are choosing TSA over all other security services. Don't let them tell you otherwise.
Delta is about to get a letter from me informing them that y wife and I (two million mile club) will no longer fly out of Atlanta as long as TSA is doing security checks there.