Posted on 01/26/2011 8:14:52 PM PST by Slyscribe
Online movie subscription service Netflix (NFLX) is working on an extensive integration with social networking giant Facebook. Netflix hopes the effort will help shift its business over time from household accounts to personal accounts for its video service.
“Our long-term goal is to evolve the Netflix service so that it feels more natural to have a personal account,” Netflix CEO Reed Hastings and Chief Financial Officer David Wells wrote in a letter to shareholders Wednesday. “Our $7.99-per-month plan is for one stream at a time, and later this year we’ll be able to offer consumers some account options to watch multiple simultaneous streams.”
(Excerpt) Read more at blogs.investors.com ...
Comcast was awful in my area. I dropped them years ago for Directv and a few years later switched to Verizon Fios for a bundled discount. Between an over the air antenna, Netflix and the web we can pretty much watch anything we want to.
I booted cable several months ago and use streaming Netflix over our game consoles. I like the product but Netflix is currently stumbling when its comes to customer service and responding to issues with their clunky interfaces. They recently rolled out a bug ridden GUI for the game console boxes which they have not fixed for several months. There is no point in complaining because no one is on the other end to listen. As they tried to force customers into streaming by jacking up the rates for DVD delivery, a huge number of DVD customers were very upset but were limited to commenting on Netflix blogs to try to get through to the company.
They appear to have grown faster than they are capable of handling and could be heading for a downfall if they don’t make adjustments to dealing with the unhappy customer base. The idea that they want each person in a family to pay for a Netflix account is dreaming and leads me to question who is managing their company. It may explain why they go out of their way to make managing and organizing the streaming queue impossible when you have a large number of movies in the queue.
I’m hip. Every damn time I open up weather.com I have to deal with that crap.
I just joined Netflix for the two week free trial thingy.
I ordered two movies. The first one was fine.
The second one wouldn’t play.
I sent it back and received another of the same movie.
It quit about 3/4 of the way through. Cleaning as instructed didn’t help.
Is this par for the course or what?
I had a very similar experience. I received a DVD that skipped about five minutes of the movie (a critical part, as I later found out). Did the "trouble with DVD" thing and they sent out a replacement when they received back the damaged one. The second one they sent was apparently attacked by the Post Office's equipment - the disc was physically damaged and the envelope was ripped. I requested to speak to a person and asked what was going to happen this time. No problem, they just sent another disc (U.S. based support BTW). They also did not charge this whole fiasco against my two-a-month account - because by the time the various discs had gone back and forth I was out of time to get another for that month.
I think there may have been one other incident with a disc that wouldn't play out of dozens I've received. I don't think it's that bad a record when you consider how some people treat others' property.
I've got no problems with Netflix's customer serivce.
The Opera (free) browser seems to work best as a spam blocker for those pop-unders!
I’d switch to Blu-ray, it’s much more damage resistant.
That said, back when I did rent DVD’s I had maybe 1 or 2 out of 200 had to be re-sent from damage. Haven’t had one Blu-ray not play since 2007 now.
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