Posted on 03/07/2011 7:56:59 PM PST by F1reEng1neRed
I have been looking for ways to transition into a plan that would be compatible with a newer phones without greatly increasing our monthly expenses. But Sprint seems to be clamping down on the old plans and doing more to encourage us to move out of them. Retention people used to be quite helpful but their hands seemed to be tied pretty tightly now, and if you get the wrong person on the phone they are capable of screwing up everything big time.
Sprint had a big problem with fraudulent accounts where people had set up hundreds of company lines that they were literally paying almost nothing for and “subleasing” to others for exorbitant rates. The time before last when I called retention to get back my free data which had inexplicably disappeared again... I ended up with a super sleuth who accused me of all sorts of wrong doing. She removed every discount and perk we had.
Of course there was nothing fraudulent about our account. The only thing I ever did was accept offers suggested by Sprint representatives. I have been promised free “unlimited” data for as long as we keep our plan on multiple occasions. The problem has been that they start charging again every year or two when Sprint has changed the promotional program codes.
When I called back a couple days later to truly cancel Sprint after making preliminary arrangements with another carrier, I ended up with a nice person from a different part of the country who was able to undo the damage that was done. Every time I have received a “promise” I have asked the representative to notate it in our account. This looked suspicious to the super-sleuth, but helped to verify what I told the last person I talked to.
At this time we are still happy with our Touch Pro 2s. We know our way around the Windows Mobile OS pretty well and know how to find the programs to accomplish what we want.
I have been looking for ways to transition into a plan that would be compatible with a newer phones without greatly increasing our monthly expenses. But Sprint seems to be clamping down on the old plans and doing more to encourage us to move out of them. Retention people used to be quite helpful but their hands seemed to be tied pretty tightly now, and if you get the wrong person on the phone they are capable of screwing up everything big time.
Sprint had a big problem with fraudulent accounts where people had set up hundreds of company lines that they were literally paying almost nothing for and “subleasing” to others for exorbitant rates. The time before last when I called retention to get back my free data which had inexplicably disappeared again... I ended up with a super sleuth who accused me of all sorts of wrong doing. She removed every discount and perk we had.
Of course there was nothing fraudulent about our account. The only thing I ever did was accept offers suggested by Sprint representatives. I have been promised free “unlimited” data for as long as we keep our plan on multiple occasions. The problem has been that they start charging again every year or two when Sprint has changed the promotional program codes.
When I called back a couple days later to truly cancel Sprint after making preliminary arrangements with another carrier, I ended up with a nice person from a different part of the country who was able to undo the damage that was done. Every time I have received a “promise” I have asked the representative to notate it in our account. This looked suspicious to the super-sleuth, but helped to verify what I told the last person I talked to.
At this time we are still happy with our Touch Pro 2s. We know our way around the Windows Mobile OS pretty well and know how to find the programs to accomplish what we want.
Just curious, why are you still using an iPod and GPS when you have the Android phone. The whole reason I bought an Android phone was for the GPS and MP3 playback.
It also works as my Kindle reader, calculator, alarm clock and weather alarm. Those features were a bonus I wasn’t planning on when I got the phone.
I like Android a lot, though admittedly I like Google a lot less.
I’m used to the GPS, and there are some audio clips on my iPod that are unavailable anywhere else.
Just personal preference, I guess.
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