I had a similar problem with Comcast. I told them if they did not lower my rate I was going to cancel their TV service. Surprisingly they obliged.
I have Comcast. I get TV, internet and phone service (that I never use). Wife recently called them and they dropped the rate from $113 per month to $91. I’ve shopped for other services such as ATT and Comcast is the best price.
wow, you actually reached a sentient human being at Comcast?