BOA is scum but I did transactions for my brother when I had power of atty for him, and they treated me great. The employees that I came in contact with were A+. I wish them well.
http://en.wikipedia.org/wiki/Cognitive_dissonance
Their bill-pay works flawlessly. And the few times I've interacted with their people, the results were completely positive. (I didn't choose them. Over the years, they acquired the banks where I had accounts.)