“No one should be able to open it and let an animal escape like that.”
The carrier was improperly stacked high on top of other carriers and fell, that’s how the cat got out.
AA didn’t provide pictures of the open carrier, so what came undone is unclear.
Makes me mad as h*ll! I just hate the very idea that you can get off the aircraft at the other end of the journey and your precious pet isn’t there.