I only buy my computers there because I can take it in if needed or return if warranted. I’m afraid to order online - what if something happens?
Whatever happens, it can't possibly be worse than being at the mercy of BB's Dork Squad.
I never buy computers at Best Buy. I've been buying computers online since 1991. Online retailers tend to have lots of support information and file downloads online. Also they usually have toll free telephone numbers for problems that can't be resolved over the internet (rare for me). If a problem can't be solved over the phone, they can send a technician.
Since I usually buy high end computers, I rarely can find what I need in a store anyway. I prefer to get a computer custom built to my specs which is what online vendors such as Dell do very well. I never like to buy the "Home" version of Windows, but that's what tends to be preloaded on computers in stores like Best Buy. I've found out the hard way that upgrades from the "Home" versions to "Professional" versions void the manufacturer's warranties, and they won't support the upgraded configuration including drivers that come with the computer. I avoid buying HP computers, because they insist on shipping computers without real Windows installation disks just image restores of the factory configuration, and they don't give you disks with backups of the device drivers. I like Dell computers that I order online, because they come with real Windows installation disks and driver disks. They also have drivers available online. Even if you have to reinstall everything from scratch, it's possible to get all the device drivers and bundled software reinstalled. It's even possible to get the drivers for different versions of Windows than originally came with a computer.