It is extremely painful.
Lots of employees running around but helping nobody. Lots at the customer service desk but only one actually servicing the line of people.
It’s a terrible experience. I don’t like going there. I also wonder how much moeny they waste heating and cooling their newer cat-in-the-hat designed stores.
The Forbes article that the CEO was responding to:
Why Best Buy is Going out of Business...Gradually
Larry Downes
TECH | 1/02/2012 @ 12:54AM |2,208,385 views
http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/