I remember the many threads from a few years ago when Circus City went belly-up.
It was all “Good Riddance” and “If they had only had the Best Buy approach...”
And now? Now Best Buy sucks as bad as CC did 4 years ago.
Boo freaking Hoo.
That's because CC fired their best employees. They quickly went downhill after that.
You kill the competition, you get lazy. Not that they were ever that good at customer service. Generally some pimple-faced moron trying to upsell everything he can think of, or I should say, everything on the list they told him to upsell. Very annoying. Then long lines and slow checkout. They have a lot of neat stuff though. And ordering online and then picking up is a really nice feature, assuming they have your order ready when they say they will.