Their service is the PITS! I had a car loan through them a few years ago. Never again. They were rude regardless of the reason for a call or visit, and there was so much garbage to sort through that when I finally wanted to close my loan savings account, I had to wait over half an hour just to withdrawal the remaining $30.
Never, ever take any IT subcontracting jobs for BofA and their pet crook hiring front partners called the Roelker Group and Net-Tech Consultants. I regret my time with them.
Endless horror stories and Dilbert fodder.
They are cheap, lazy, whiny, lying, and those are the good qualities.
I don’t deal with BofA myself. I am a Wells Fargo (fwiw & not nuts about them either) and a couple credit unions (such as they are) person.