If anybody opens a betting window on whether the commission will even lift a finger to assist the prospective renter, I'll put my money on the "NO" side. I could be wrong, just a feeling.
Whether they do or not won’t matter in a lawsuit. The federal law about fair housing for veterans goes back to post World War I, and the VA as well as the Pentagon get very shirty about veterans being mistreated.
Not a whole lot of press about it, but there was a lot of discrimination against vets by employers in recent years, and the Pentagon came down on them like a ton of bricks in court. Even some of the states that have tried slapping vets with back taxes have backed off in a hurry when the Pentagon gets involved.
I suspect that if this vet pushes it, and preserved that voice mail, he is going to get some big bucks out of this woman.