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Outages put Pepco on multiple hot seats
The Washington Times ^ | July 2, 2012 | Tom Howell Jr.

Posted on 07/03/2012 7:20:35 PM PDT by Tolerance Sucks Rocks

D.C. Council members planned to meet face-to-face with officials from Pepco as soon as Tuesday to address the “unacceptable” pace of the utility’s recovery efforts after Friday night’s fierce storm swept through the region and left hundreds of thousands without power in stifling heat.

Their stern response to a third day of widespread outages builds on years of skepticism aimed at the utility that serves nearly 800,000 customers in the District and Maryland.

Several city lawmakers could empathize with their constituents’ plight, because they, too, lacked power in their homes. They wondered aloud whether Pepco gave “short shrift” to the District; if its crews followed the prescribed priority list of downed wires, intersections and nursing homes; and if anyone had seen crews out and about in the immediate aftermath of the knockout punch.

“This was not an admirable approach on their part,” council member Mary M. Cheh, Ward 3 Democrat, said during an afternoon briefing at the John A. Wilson Building. “And I’m furious about it, actually.”

Such complaints are not new, nor are they limited to the District. A July 2011 report found Pepco ranked dead-last in customer satisfaction among U.S. companies.

The findings by the American Customer Satisfaction Index group echoed a refrain among lawmakers in Maryland and the District. Last year, both jurisdictions revisited reliability standards at the utility and potential fines for unreasonable outages.

The fallout from Friday’s sudden storm is doing little to quell their concerns.

Joining the chorus was Virginia Gov. Bob McDonnell, who described the storm’s aftermath as “the largest nonhurricane-related power outage in Virginia history.”

Yet it was Pepco that has been dogged by vitriol from government leaders and irate residents.

Maryland Gov. Martin O'Malley told reporters this weekend that “nobody will have their boot further up Pepco’s backside than I will.”

(Excerpt) Read more at washingtontimes.com ...


TOPICS: Business/Economy; Government; News/Current Events; US: District of Columbia; US: Maryland; US: Virginia
KEYWORDS: blackouts; bobmcdonnell; derecho; martinomalley; pepco; service
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To: Tolerance Sucks Rocks

All these electric companies are running worker lean - depending on other companies to send crews when the crap hits. The crews from other parts of the country from other companies are just hitting the areas now - give them time.

The same screaming happened last October in New England- there were companies working those lines from as far as California...takes a while to drive equipment over hill and dale.


21 posted on 07/03/2012 8:57:58 PM PDT by libertarian27 (Check my profile page for the FReeper Online Cookbook 2011)
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To: Tolerance Sucks Rocks

If I was in that position and took incoming crap like that, I’d resign and tell the complainers, “OK, if you’re so smart, YOU do it.”


22 posted on 07/03/2012 8:59:18 PM PDT by AZLiberty (No tag today.)
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To: Paladin2

Please. Don’t work with electricity. Black and red wires are hot. White is neutral and GREEN is ground.


23 posted on 07/03/2012 9:39:15 PM PDT by cableguymn
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To: Tolerance Sucks Rocks

I live in MD in the affected area. I went without power for 55 hours.

The main problem with PEPCO is that it doesn’t have an effective catastrophic response plan. I work in telecommunications [specifically, disaster recovery] and have a lot of expertise in this area. Power is not the same as telecom - but is similar enough.

Two examples:

First, PEPCO is either incompetant, lying to the public, or both.

It claimed that it spent the first 24 hours conducting a comprehensive field assessment of the damage. Yet, after 48 hours, it tried to claim that there was not a 4 1/2 foot diameter tree - together with two telephone poles and downed power lines laying across the entire southbound lanes of Connecticut Avenue in Kensington, MD [my town just outside DC].

Just so happens that this route is probably the most major traffic commuter artery in the area. Not that they had to restore the power there sooner - but NOT clearing the debris [the downed power lines were dead] for more than 48 hours is unforgiveable.

It took someone notifying the local news to do a spot at 11 pm on Sunday night - and lo and behold, the PEPCO crews came out at 5 am Monday, removed the debris, AND restored the power.

Quite a feat for PEPCO, considering it denied that this situation in the first place ...

Second, PEPCO has no common sense.

It requested [and got] a 4-truck electric utility crew from Maine to come down here to help out. The crew drove 13 hours on Monday and was sent into my community immediately.

They came onto my cul-de-sac, turned around, and then stopped. They got out of their trucks and were inspecting maps. I went out and asked if there was a problem, since my street’s power was already restored.

They told me that PEPCO told them to go into my community to repair downed power equipment - but had not given the crew any names, address, or telephone numbers where the outages had occurred - OR A PEPCO TECHNICIAN TO RIDE WITH THEM TO SHOW THEM WHERE TO GO. And this is a 12-street, 300 home community. They had no idea where they were.

I was able to direct them to streets where I knew outages had occurred. And, after that, they were able to help out.


24 posted on 07/03/2012 9:39:34 PM PDT by Lmo56 (If ya wanna run with the big dawgs - ya gotta learn to piss in the tall grass ...)
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To: momtothree

I agree that there is less loss due to winter outages. At least the frozen food isn’t lost. We lost two freezers full. The third one is in the cooler basement and was stuffed full, and we didn’t open the lid on it, so we think it will be fine as re-frozen food. It sure hurts to lose that much meat, etc.


25 posted on 07/03/2012 10:11:45 PM PDT by WVNan ("Socialism is the philosophy of failure, the creed of ignorance, and the gospel of envy." - Winston)
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To: WVNan
I agree that there is less loss due to winter outages. At least the frozen food isn’t lost. We lost two freezers full. The third one is in the cooler basement and was stuffed full, and we didn’t open the lid on it, so we think it will be fine as re-frozen food. It sure hurts to lose that much meat, etc.

I normally get dry ice, like in the last outage here two years ago - but, this time, it happened on a Friday night, and the outage was effectively almost total.

The local shops that carry dry ice were almost totally without power and [thus] did not open on Saturday and those shops [farther away] that did open ran out quickly before I could reach them on Saturday morning.

Additionally, the dry ice manufacturing facilities were all out of power and could not make dry ice over the weekend. Stores ran out of regular ice early, but my freezer and refrigerator would hold for about 36 hours.

I went to Giant and Safeway on Saturday night figuring that they would be getting 5 am deliveries of ice on Sunday, but was told that it would not be there until late on Sunday. So, I went home.

On my way home, I noticed that my closest 7-11 [which had been out of power] was back up and running - and someone was carrying two 16-pounders of ice out of the store. So, I stopped. The delivery truck had just been there and the ice cooler was full. Got 80 lbs for about $20 for my 4 coolers - worked out great. Have power back now, lost only about $35 of food total.

Had tree damage that is being covered by homeowner's policy - but it also has a "food spoilage" rider. So, I am getting reimbursed for the lost food!

26 posted on 07/03/2012 11:19:28 PM PDT by Lmo56 (If ya wanna run with the big dawgs - ya gotta learn to piss in the tall grass ...)
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To: WVNan

Careful what you wish for.

Here in the Midwest, we get more power outages from ice than wind. A few years ago, there was a massive storm that had people without power for months.

A lot of people got sick from trying to use a snowbank as a freezer. The food would get warm in the sun, and refreeze. Not to mention that no power or heat in sub zero conditions gets rather urgent if you have young children.

BTW, a lot of the local news crews and commentators are laughing at you guys. When we get outages, no one cares. When the power goes out on the East Coast for a few days, it becomes a massive front page event! But as my wife said, it may be because we have more storms, and have patterns of what to do. No one panics, and we all sit in the street drinking beer waiting for the power to come on!


27 posted on 07/04/2012 12:18:51 AM PDT by redgolum ("God is dead" -- Nietzsche. "Nietzsche is dead" -- God.)
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To: Lmo56
I have my problems with PEPCO (mostly their poor communications), but this storm was a mess. I think your 4ft diameter tree is in the background of this photo of them starting on a pole replacement on Tuesday.

Photobucket

The guy in the white shirt in front is marking underground utilities.

Photobucket

28 posted on 07/04/2012 3:43:45 AM PDT by Fraxinus (My opinion, worth what you paid.)
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To: Tolerance Sucks Rocks

This after months of TV ads touting how Pepco has been improving service. Back to the drawing board Pepco! Less talk, more do!


29 posted on 07/04/2012 4:14:32 AM PDT by mikey_hates_everything
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To: Tolerance Sucks Rocks
Very interesting, perhaps even funny.

I wouldn't get upset until recovery of electrical service takes more than 10 days. Why? BECAUSE that is typically how long it takes the Gulf Coast to recover from a significant hurricane.

When you take a hard look at the weather system that hit last week it was essentially a dry land hurricane. When you looked at the duration of the storm it was essentially a dry land hurricane. when you look at the area affected it was essentially a dry land hurricane.

So, how is an electrical company supposed to immediately repair damages of that level without any prior experience, reserve (and taxed) non-revenue producing resources, and no written agreements for mutual support from surrounding companies?

In the Gulf Coast you will see convoys of utility and tree removal trucks moving towards a hurricane's projected landfall 24 hours BEFORE landfall. In the Gulf Coast you will see established truck parks for those trucks 100 miles outside the projected landfall 12-18 hours BEFORE landfall.

I could go on with the differences between those who are (unfortunately) experienced with major utility interruptions and those who ain't.

Bottom line - people were caught totally unprepared and are now paying for it.

This week I am replacing my old generator, it still works thanks to annual inspections and repairs, because it is a decade old and I don't want it to crap out two days after a storm hit. Wonder if any one in the Mid-Atlantic states did anything similar to this last year?

30 posted on 07/04/2012 5:31:08 AM PDT by Nip (TANSTAAFL and BOHICA)
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To: Crazieman
The real problem is that DC and the surrounding counties, especially commie Montgomery County, won't let Pepco do tree maintenance in order to keep the enviro-wackos happy---you know, they have to have their green spaces.

Now that a storm of Friday's magnitude blows through, it's somehow Pepco's fault that all those trees fell down onto the power lines.

31 posted on 07/04/2012 6:16:56 AM PDT by Timber Rattler (Just say NO! to RINOS and the GOP-E)
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To: WVNan

Oil lamps w/oil supply and Coleman lantern w/plenty of cylinders provided light. Loaned out my generator to a couple of neighbors for 2hr stretches each in both the mornings and evenings to keep refrigeration and anything else they wanted it for. I ALWAYS have gasoline on hand. Now that our power is back, my generator is with a friend who has local damage and is waaaay down the list.

Though never a fan of MonPower, formerly Alegheny, IMO they are doing a pretty good job with this one.


32 posted on 07/04/2012 6:19:58 AM PDT by Roccus (Obama & Holder LLP, Procurers of fine arms for the most discerning drug lords (202) 456-1414)
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To: Roccus
Though never a fan of MonPower, formerly Alegheny, IMO they are doing a pretty good job with this one.

Sounds like they switched rivers, but were too chicken (or too sensible) to spell out the new one in full.

33 posted on 07/04/2012 8:45:33 AM PDT by Erasmus (Zwischen des Teufels und des tiefen, blauen Meers)
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To: Paladin2
How did the black AC wires ever get away from being ground (or a pseudo-equivalent) given that everyone else uses black for ground?

(Almost killed me)

Touch White, you'll be alright.
Touch Black, it'll set you back.

I, for one, welcome our new Electrical Overlords /.

34 posted on 07/04/2012 10:37:33 AM PDT by Mycroft Holmes (<= Mash name for HTML Xampp PHP C JavaScript primer. Programming for everyone.)
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To: Fraxinus
I think your 4ft diameter tree is in the background of this photo of them starting on a pole replacement on Tuesday.

Yep. I guess you live in "MoCo" [Montgomery County]. like me.

The pics are shot at the corner of Decatur [side street] and the southbound lanes of Connecticut Avenue [looking north on Connecticut].

Looking north, the crossbar of one telephone is in the foreground, a complete telephone pole is next north across the roadway [about 50 feet away], and then the tree [about another 25 feet north of the complete telephone pole].

Another 50 feet north of the incident is Lawrence [another side street]. So, this all occurred in a space of about 200 feet between Lawrence and Decatur.

ALSO, further north about 1/4 mile, just beyond Denfeld [another sidestreet and traffic light intersection] there were 3 trees down between Denfeld and Adams [another sidestreet and traffic light intersection].

On Monday morning during rush hour, when PEPCO finally decided that these trees and telephone poles WERE a significant impediment to rush hour traffic - it had the police block off southbound Connecticut Avenue all the way from Viers Mill Road past Decatur in Kensington.

A total of about 1 1/2 miles blocked off right when people needed to go south towards DC and the Beltway to get to work !!!

35 posted on 07/04/2012 10:38:05 AM PDT by Lmo56 (If ya wanna run with the big dawgs - ya gotta learn to piss in the tall grass ...)
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To: redgolum

Aw man, I never said I wished for winter outage. Gee whiz, we get those about every two years. We are not on the east coast either. WV people are tough and survivors. We don’t sit around whining. Hubby and I actually enjoyed this little adventure. We’ve been through much worse things (he’s a former Marine and I’m a Depression baby). I thought it was neat that the neighbors all came out and we sat around and chatted. Met some neighbors I hadn’t met before. Anyway, as I actually said, it’s easier to have outages in the winter. Shut off the water, drain the pipes, close the doors and go find a motel room ASAP. The freezer will keep. And yes, I did notice all the grumbling being played out on the TV from D.C. area when our power came back. Sounded like they were the only people affected.


36 posted on 07/04/2012 1:04:44 PM PDT by WVNan ("Socialism is the philosophy of failure, the creed of ignorance, and the gospel of envy." - Winston)
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To: Erasmus
Can’t tell if it stands for Monongalia or Monongahela
(I misspelled Allegheny originally)
37 posted on 07/04/2012 1:53:51 PM PDT by Roccus (Obama & Holder LLP, Procurers of fine arms for the most discerning drug lords (202) 456-1414)
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To: cableguymn
White is neutral and GREEN is ground.

I learned this lesson decades ago, long before there were green wires.

38 posted on 07/04/2012 7:15:50 PM PDT by Paladin2
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To: Mycroft Holmes
Touch White, you'll be alright.
Touch Black, it'll set you back.

Or think "to be burned black." Some old wiring jobs are so faded that it's almost impossible to tell what the white and black wires are.

And technically, even if wiring was all done properly to code, you can STILL get knocked on your can by touching a separated white (and a ground). It might be carrying the return from a circuit that's live with something plugged in that always carries current.

39 posted on 07/04/2012 7:21:41 PM PDT by raccoonnookkeeper (I keep raccoons in a nook!)
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To: WVNan

Packing an unpowered freezer with ice, if no dry ice can be had, will help keep food from spoiling even if things like ice cream become unusable (I hear it’s good in coffee though as a creamer). And a tray of ice on the upper shelf makes the refrigerator into an ice box. Be sure the tray can hold the melt water and does not have a pin hole in it, or leave the ice in an intact bag to hold the water.


40 posted on 07/04/2012 7:26:52 PM PDT by raccoonnookkeeper (I keep raccoons in a nook!)
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