Please walk me through the process to check for this virus.
I am not a regular Mac user until recent when I retired and had to turn in my work (Windows) laptop.
Now using wife’s Mac (Mac OS X Lion 10.7.4).
This computer freezes and crashes all the time.
Took to Mac store and they said looks fine and when I asked about viruses they said they don’t check for viruses because Macs don’t get viruses.
So, please walk me through click-by-click so I can check because my computer sounds like it has the problem described.
Thanks.
The few times my Mac has frozen, is when it’s running a Flash video.
If you don't find either, and you probably won't, then the cause of the freezes is something else. If you do, then google for removal instructions or set up a Genius Bar appointment.
I should add, the easiest way to check whether a folder exists is to type Cmd-Shift-G in a Finder window, then paste in the path to the supposed folder. That will either navigate to the folder or give an error message.