[chimera]

Good that they (passengers) tried to make the best of a bad luck situation. But the bottom line is that they were not delivered what was contracted for. You generally don’t want to pay that kind of money for a trip that ended up being a case of “roughing it” when it was not sold as such. Sure accidents and bad luck happens, and the vendor has to make reasonable efforts to make things right. I guess that’s where the disagreements will center, can they make up for what many would consider a lousy trip. Having been in that spot myself (with airlines, not ships), it will depend on how that effort is perceived.

[FatherofFive]

You generally don’t want to pay that kind of money for a trip that ended up being a case of “roughing it”

As I understand it, they were refunded their money, given a free cruise of their choice, and $500. Yes, they had a bad vacation that didn't cost them a penny. I'm sure $500 covered their airfare.

Life is not guaranteed. I wasn't there so I will never know the real challenges, but I know they will have memories for a lifetime.

I survived the Blizzard of '77 in Buffalo. I still talk about it to this day. I mention my 'perfect' vacation in Barbados about never.