Oh my yes. But management too is overwhelmed with the complaints...there is nothing they can do but report to those above them..and they do. Unfortunately I think the guy at the top has closed ears ...he’s on a mission he intends to carry out regardless.
The board is already looking for Johnson’s replacement. They are looking for a real turnaround person which means more cuts, but a different approach to marketing and merchandising. Bad news is bankruptcy filing is likely early next year unless there is a Christmas Miracle.