Skip to comments.eBay Seller Out $1,300 And Laptop Because USPS Insists Blank Box Is Actually A Signature
Posted on 06/14/2013 5:42:50 PM PDT by grundle
This scan of a completely blank signature card is what the USPS offered up as proof that the customers package had been delivered.
A woman in California recently sold a laptop computer of hers on eBay for $1,300, but it never arrived at the buyers house. The seller had paid the U.S. Postal Service for insurance and delivery confirmation on the package, so she should be able to get her money back and see who signed for the package. Not quite.
She tells CBS Sacramentos Kurtis Ming that USPS denied her insurance claim because the package was delivered and signed for as requested, but when she asked to see the proof of signature, the box was blank. So either the recipient had signed in invisible ink or no one had signed at all because the package was lost or stolen in transit.
Nope, insisted USPS, thats a signature. She appealed her claim twice and no one would admit that there was absolutely no proof that the package had been delivered. In fact, all evidence seemed to show that the package had not arrived.
Meanwhile, the eBay buyer was able to get his $1,300 back through PayPal. And so the seller was out $1,300 and the laptop that vanished into thin air.
Quite honestly I kind of feel like Im being robbed by the Post Office, she tells Ming.
Of course, once CBS got involved, the Postal folks suddenly cared well, sort of.
The USPS admitted that the womans insurance claim should never have been denied, but offered no explanation as to why it denied the claim three separate times.
We dont know for sure what happened, a Postal rep tells Ming, presumably before looking up at the clock and deciding to take a 90-minute lunch.
But now that USPS admits this package went missing and is out $1,300 of its own, surely it will be looking into the matter.
We are not investigating, says the rep.
Thats the spirit!
We are so ...
Yet if someone screws up their unemployment once that scam finally goes belly-up, watch them scream and complain on the nightly news.
“We’ll fix our pension, $1300 at a time!”
Postal worker scores new computer.
If she had listed the laptop properly and enrolled in the Ebay buyer/seller protection program she would be fine.
I won’t shop or sell without it.
It wouldn’t surprise me to learn that she too some offer through private means.
I recently tried to sell something and had all kinds of fantastic offers.
They all wanted to do it private.
No thank you.
Followed their guidelines, had two or three disputes and PayPal decided with me. On one single phone call I might add.
No promo here, just recounting my experience.
That's no signature.
Yes it is.
No it isn't.
Yes it is.
No it isn't.
Yes it is.
Look, in a signature one affixes one's name in pen and ink.
Not necessarily. He could have used invisible ink.
Worked briefly for the USPS 20+ years ago. If you get any mail consider yourself lucky.
FUUSPS! Slam dunk court case here. Oh wait.. 0bama’s birth certificate is REAL and the FBI’s Robert Mueller TOLD CONGRESS UNDER OATH he doesn’t know who is in charge of the IRS investigation!! By the way, this is THE FBI WE’RE TALKING ABOUT HERE.. You know, KINGS OF THE LIE DETECTOR TEST?.. Fiction is truth in 0bammyland.
Why not FedEx or UPS?
It’s always interesting to check the status of a shipment. I’ve got one coming that went from NY to NJ and is now in CO on its way to WV. Another went from MD to NC and is now back in MD on the way to WV!!!!!
USPS should investigate...itself
Holder to the rescue.....
Indeed it isn't. It's a scan of a dead parrot.
They said “no” because that’s the easiest thing for the pavement apes who work for the postal service to do.
TRUE STORY: a friend of mine sells NFL lanyards on Ebay and during the last Christmas rush before he went on vacation he sent a package to his sister in the east coast, which contained 10 lanyards including the Miami Dolphins.
His sister received the package after Christmas, it’s now 2013, and inside was missing 3 lanyards but “replaced” by a new Calvin Klein sweater and a new baseball cap for the Cubs. They both think that the package was broken open, pilfered, and due to the haste of stealing stuff, replaced with other people’s stuff they also stole and forgot which boxes were which.
My experience also, always using delivery confirmation. I have heard of a scam where the buyer says it's not as described and wants a refund - sending back package. When package arrives, with delivery confirmation, package contains a brick. eBay/PayPal says "Package shows as being delivered, sorry Charlie." I haven't had one returned yet, but if so, I am opening it in front of P.O. clerk with cell phone video rolling.
“Funny, I’ve had over 1,000 transactions equaling well over a quarter of a million dollars on eBay and using PayPal”
Hope you paid your taxes, BIG Brother knows now.
Had two recent USPS packages that tracked to my post office and shown as ‘out for delivery’. Never arrived. EVER.
Last week registered mail tracking said noticed left, I was sitting on my porch and received the mail by hand, NO NOTICE.
After a 30 minute wait they ‘find’ my package?
The US Post Office is too big and should be put to sleep.
Same self-protecting bureaucratic non-sequitur mindset which punishes young children with pop tarts for violating weapons prohibitions: declare an absurdity as justification and stick to it. Surprisingly effective.
I just happen to own a small shipping franchise called GoinPostal. We ship through all of the services including USPS. Of all of the services USPS is the most difficult to deal with on a daily basis. You would not have this problem with UPS OR FedEx. We send 75% of our stuff through FedEx. They are the best with insurance claims for us. As far as price goes USPS is the cheapest for small boxes but is outrageously high on larger or heavier packages.
I don’t know how anyone could look at that photo and conclude he’s heterosexual. You can just look and tell there’s something wrong with him.
The seller is out the laptop and the shipping cost. Not the laptop and $1300. It is possible(probable?) the recipient managed to get the laptop without signing. Or a post office employee stole it.
With the post office you take your chances. The mail gets there at least 99% of the time maybe more. It is useless to buy insurance through the post office and tracking is a waste of time and money also. If something gets lost you play hell finding out what happened, much less collecting on it.
That said, the cost of postage is a bargain.
If you want to track something use FedEx or UPS. They will track it every step of the way which USPS does not. USPS only gives you basic information on pick up & delivery. It may cost a little more but it can be worth the expense.
If one ships to any home address, anywhere, the most you can recover for a “lost/damaged/misdirected package” is $100.00 (UPS) if you don't buy additional shipping insurance.
Business addresses fair a little better, but not much against non tracked packages sent via USPS.
I actually had some “fun” when the USPS claimed they “delivered” a package, supposedly shipped via FEDEX, to a closed, gated, camera monitored business on a Saturday.
If shipping to any residence, pay the extra $2-12 dollar fee or adult signature receipt required, signature proof of delivery, and declared value insurance, or just roll the dice!
Consider it a mandatory Union employee tip!
Professional business insider tip- Always pay for the extra “Declared Value Insurance”, when shipping packages to places like Miami and Chicago.
I did, I had a legitimate enterprising business until the 2nd quarter of '09.
Can't figure out what changed....
Maybe because $1300 is a lot for a used computer????
I just bought a new laptop for $400.
Been buying on eBay for 15 years, selling for 5. I ship my own product USPS all the time and have for nearly 30 years. I receive business supplies regularly via USPS, too.
I have never had a package go missing. I always pay for delivery confirmation and now, the tracking is so simple, I can almost watch it travel and know the minute it arrives.
One thing I learned back in the jewelry business days. Silver and gold supplies and precious stones always ship w/o insurance. In 25 years, we never had a valuable package go missing or be damaged.
Like you, I never even discuss private offers. For a while, I would state this upfront in my listings. Now, if I get one, I simply say “no”. If someone doesn’t like my terms or price, they don’t have to bid or buy.
Oh, I’ve had enough of this...
No you haven’t.
Yes I have.
No you haven’t.
Yes I have.
No you haven’t.
Yes I have.
No you haven’t.
Yes I have.
No you haven’t.
Yes I have.
No you haven’t.
Yes I have.
I’ve got two legs
From my hips to the ground and
When I lift’em they walk a-round and
When I lift’em they climb the stairs and
When I shave’em they ain’t got hairs...
Thanks for the ping!
I had no idea so many FReepers are also eBayers! LOL!
This week it was UPS's turn to mark something "delivered" that I never received.
We shipped a $400 stroller to Puerto Rico via USPS with signature and insurance. It was delivered and signed for. Then the recipient filed a non delivery complaint in Paypal and despite signing for it, was given our money. We lost both he item and money to the fraud and despite the evidence neither UsPs or Paypal/eBay would help. Fraud is rampant and the scammers know how to exploit it.
Note also that EBay no longer allows sellers to flag bad buyers through public feedback.
You have to go through customs when shipping anything to Puerto Rico.
It is their ethnic “custom” that you tip officials in advance for their “official services”, as it is in most hispanic/latino/cuban/spanish nations.
Chances are fairly high that your (non-paying) customer did not, in fact, directly receive the stroller.
Everything has to pass through Customs first, and then it must be re-shipped to the end receiver.
So now you know!
Next time you decide to naively enter into the import/export field of commerce you are at least for-warned.
Did you really think eBay is one big happy worldwide garage sale opportunity?
Quite frankly, I’m amazed the unsigned card made it back. They are union slackers and I still can’t figure out why they even show up for work at all. No one can actually fire a federal unionized employee - it’s just about impossible - so why show up? Anyone know how many of them are on some kind of disability?
buyers on ebay have been pulling this scam for ages, the sellers have absolutely no rights on Ebay. They will take your money and you will be out the money AND the item. And all the buyer has to do is lie and say they didn’t get it.
I ordered a lawn mower blade online that cost less than $20. USPS tracking, which is usually totally useless, actually said it would arrive today. When I got home, no blade.
I went online and was told the delivery was attempted today at 2:09 PM but no one was home. Imagine that! and that I could arranged for another attempt or come to the post office and pick it up. They also told me a notice was left.
What a crock. No notice was left, and why do they need someone home for a $19 item? They actually want someone to sign for it?? I have signed for maybe three items in five years since this is a safe neighborhood. I doubt the seller would require that.
I think the lazy SOB carrier didn’t want to walk the 100 feet from the street to my door. There was NO notice left because they were too lazy to write it up.
So tomorrow I go to pick up my valuable super special high security blade at the post office. I want to yell at someone, but I know it isn’t necessarily their fault.
I hate it when someone sends me packages by USPS.
When I was in the process of being hired for my current job, the HR manager, my current boss, sent my new hire paperwork to me via FedEx but mistakenly marked as signature required. And last year, I ordered a new CC to replace one that had been damaged and requested it be shipped to me FedEx next day as I needed it for an out of town business trip and it required a signature. As I work during the day, I wasnt home to sign for either package but FedEx left a note on my door to say they had attempted to deliver and the note gave the website and the tracking number and instructions on where the package was, when the next delivery would be attempted and how to opt to pick it up at the local FedEx office and a 1-800 number to call if I preferred to speak with someone.
In both cases I went on line, entered the tracking number and selected the option to hold for me to pick up and it even let me choose from among several FedEx locations which ever was more convenient. It was very easy and the FedEx website also automatically gave me Google Map directions on how to get to the FedEx location I chose with an option to have those directions sent to my phone if I wanted, the FedEx location which BTW was open till 8PM during the week and on Saturday and half days on Sunday. And within a few minutes of me selecting the pickup option, I received a phone call from FedEx customer service from a very nice and polite woman (English speaking BTW), confirming that I was going to pick the package up, providing me with their hours and asking me if I needed directions, had any questions, etc. I went the next evening after work and got in and out in less than 5 minutes.
At work Ive sent packages via FedEx and you can really see nearly up to the minute detailed tracking information.
While UPS is better than the USPS in my experience, I contrast FedEx to UPS when a few weeks before Christmas 2011, a package was delivered to my address but to the woman who used to live at my address, it was from some sort of packaging supply company. She (the woman who lived in my apartment before me) evidently owned a small bakery/coffee house and the supplier must not have updated her new home or business address. Long story short, I tried calling UPS several times and got hung up in an endless loop of options, none of which included what to do to have a package picked back up if mistakenly delivered and none of which allowed me speak to a real live person. I went to the UPS website and again, there were no options to have the package picked back up or any way to contact their customer service via phone or email since I was not the shipper. I tried contacting the shipper but couldnt get through to them either. As a last resort, I Googled the name of the womans bake shop, found her phone number on her website and left her a voice mail, telling her I had her package. She called me back an hour later and was very grateful that I called her. We agreed that I would leave the package in front of my apartment door the next morning for her to pick up which she did, leaving me a thank you note and a coupon for a dozen free cupcakes which were very yummy BTW so that was a good thing : ).
Ive had other issues with UPS over the years; surly drivers, damaged and a few lost packages, etc. Last Christmas I ordered gifts from Amazon that was delivered UPS. Even though the individual packages were not very large or bulky nor did they require a signature, since I wasnt home, the UPS driver took it upon himself to deliver them to the apartment rental office. The woman at the rental office told me that he told her he was concerned that they might be stolen and I truly appreciated his concern. But I order from Amazon fairly regularly, many packages left in front of my door and I have never had a problem. The problem with him delivering my packages to the rental office was that 1) the rental office is only open M-F 9 to 5 and from 9 to 11 on Saturdays and 2) as I was going to be out of town that Saturday, the Saturday before Christmas, so I had to leave work an hour and a half early one day during the week to get to the rental office before 5 and, 3) since it was more than one box, the rental office charged me a package delivery fee. Doh!
And dont get me started on the USPS. The last time I ordered something from Ebay (a cell phone case, screen protectors and some iPhone small electronics accessories), it was sent USPS and the postal person jammed the a bit too big box into my not quite big enough mail box to the point it tore the box, crimped the screen protectors and forced me to pry the contents out. As I only paid about a $1 for the screen protectors, it wasnt worth the hassle to file a claim. And the last time I had a piece of certified mail (a love letter from the IRS on taxes they claimed I owed) again I had to take time off from work to pick it up as they have crappy hours of operation, not once but twice mind you as the first time they couldnt find the certified letter and claimed it had been sent back out for delivery and oh, there is nothing like taking time from work and standing on line at the post office for 30+ minutes, not once but twice in the same week for the very same letter.
If sending anything or given a delivery option, if it is any of any value or time sensitive, I go with FedEx even if it costs more. UPS is my next option. But USPS? I cant tell you the last time Ive used them. I receive all my bills electronically and pay them all on-line via secure websites. I dont mail letters or Christmas cards anymore, I get invitations to events or birthday parties via FB or email, I even have some magazines delivered in an electronic format. The only USPS mail I get now days is pure unsolicited junk mail and that goes from my mail box to the shredder straight to the recycling bin.
The USPS could shut down tomorrow and I wouldnt miss it at all.
I received a package today; UPS delivered it by 5pm. I received an email last night that the package is coming, and I received an email five minutes after delivery notifying me that the delivery has occurred. That's how it should be done.
A week ago I received a package from Amazon, via USPS. The mail carrier dropped the package near the mailbox and didn't even bother to push the intercom button. I noticed the package later this day, because per USPS the delivery was scheduled for the NEXT day and I wasn't looking for it. If USPS is a day off in their very careful calculations of local delivery, talking to them about timestamps is entirely pointless.
Plus she got the $1300 after all.
One of the Post Offices in the area made a big deal a couple of years ago about having “extended hours” and staying open until 6 pm for the convenience of their customers.
Except any mail gathered after 5 pm is processed the next business day.
They may have fixed this since I noticed it, but I doubt it.
I agree entirely about the FedEx experience. I’ve not had any notable trouble with UPS.