[Responsibility2nd]

Your post is not the first here to complain about the staff being clueless.

While that may be true - I don’t understand the point. Who cares? Are you really going to buy that $1300 TV based on what some kid at BB says?

And what about the knowledgable staff at Amazon?

My point is - you don’t buy a $50 phone or a $5000 TV entertainment set without doing your own research.

All I want the BB people to do for me is ring up my purchases. “And no - I don’t want the warranty. Yes, I know it does. but NO, thanks.”

[Harmless Teddy Bear]

I would not buy a $1300 TV at Best Buy. What I generally buy is replacements for items that have suddenly died. Like my wireless router. I told them what I was replacing, what it worked with and that I expected the new one to do at least as many functions as the old one.

I am not an electronics wizard I just wanted my Internet back.

I finally had to phone a friend who listened to what I wanted and the list of what they had. He then told me which ones would work best with my equipment, the difference between the labels and what I could expect from them.

You may want them just to "ring up your purchases" but some people expect service because that is what they are paying for rather then spending hours doing a lot of research.