[dead]

If they ever get the website fixed, people will finally see how much the actual product sucks. That's why they're in no rush to fix it. Well, that and they don't know how to fix it.

Their incompetence is helping cover up their ineptitude. Jujitsu, of a sort.

[Hardastarboard]

they don't know how to fix it

A good post. I'm going to vote for your second point, above, as the reason it isn't fixed yet.