Absolute horror show from what he tells me. The employees are under extreme pressure to push cellphone contracts - to the exclusion of everything else in the store. I guess that's where they make most of their profit. They had almost daily conference calls with a "regional manager" who would yell and scream and berate any employee that did not sell the necessary amount of cellphones in a given amount of time.
You also got beat up for any customer that brought in a return - for any reason. Employees would almost be in tears trying to talk a customer out of returning something, actually begging, because they knew they were going to get reamed on the next conference call.
That's the classic sign of a dying company with little or no cash flow.
The final straw for my son was that many customers would walk into the store, hang around for an hour, get a free demo of all the hot phones, then walk out of the store and buy it somewhere else (probably online).
Now our kids can learn how to use electronics but not how they work or how to design them.