Don’t think it will fly because she was the only one who couldn’t hold unto her coffee. I’m still better she was on her phone and trying to juggle.
Let’s say it had nothing to do with coffee, but a person was having a heart attack (just for sake of “illustration”). You see, the issue of the coffee may be a secondary issue - but the primary issue is not calling 911 when a customer is asking for it - and in her case, actually SCREAMING IN PAIN asking for it.
That’s what is going to go very, very bad for the company.