we have a lot of online services renewals etc.
You can also make appointments. In Oceanside, CA the illegals line up every morning, but an appointment can get you in and out quickly.
We are RE brokers and the Bureau of RE is the worst state agency to deal with and it’s all paid for by our fees.
Our tax office was the worst before they moved! Smallish downtown area with court house and all government offices together so there was never any parking (although since it was an old downtown the parking was along the streets which are still shaded by huge old trees, so that part was nice!) - but once you did find somewhere to park and got inside, it was chaos - small area to wait, had to be in a line, which had to wind out the door - three folks working the counter. Then when you got up there you learned they don’t take credit or debit cards - just cash or checks. Seriously.... who doesn’t take debit? But now they do - hard to believe government improved!