” and it was not a good decision”
Duuh ....
Two hours of advanced decision making seminar and back to work.
How could NOT doing his job ever be anything but a bad decision. The “investigator” sounds like part of the problem.
“A lot of times, what happened in this situation, you have a carrier who felt overwhelmed with the volume of mail so they decided to discard some of the mail without delivering,” Rukes added.
A lot of times? What happened in this situation? Huh? Is it a lot of time or just this one time. This guy sounds like a fool.