Replies

Chrystal B: Hi, my name is Chrystal B. How may I help you?

11thVA: I would like to cancel my membership - I also believe I'm entitled to a 110% refund? is that correct?

Chrystal B: I’m sorry to hear you would like to cancel your membership. We always appreciate member feedback, so if you don't mind me asking, what could we have done better?

11th_VA: I believe in freedom of conscience, freedom of association, and freedom of speech. Your CEO has made it clear she believes a state Gov’t should compel people to act against their conscience – for that reason I wish to break all ties with your company.

Chrystal B: Angie’s List is not boycotting Indiana. We are proud of our Indiana roots and we love Indianapolis. We need time to understand the full implications of the religious freedom bill on our business and that’s why we have taken the action we did – to give us time to fully assess its impact. I apologize for any frustration or inconvenience this caused. I am happy to offer you a 25% discount off your membership if you would like to remain a member. Is this something I can do for you today?

11th_VA: No - I want to end my association with your company

Chrystal B: As you’ve requested, I’ve updated your account to canceled status and ensured that it will not renew. Your account is still good through 09/23/2015 in case the need arises. Is there anything else I can assist you with today?

11th_VA: Can't I get a refund? isn't that your policy?

Chrystal B: A prorated refund can be processed since you only have 5 months remaining on your membership.

11th_VA: I would like to do that please

Chrystal B: Okay 11th_VA, let me process that. Just a moment.

Chrystal B: 11TH_VA, I have cancelled your membership and a refund of $5.31 will be returned to your account. Please allow a few business days for this to process on your financial institution's end.

Is there anything else I can do for you today, though?

11th_VA: Can I assume my name is removed from your database and credit card info as well?

Chrystal B: Yes sir.

Angie’s List is not boycotting Indiana. We are proud of our Indiana roots and we love Indianapolis. We need time to understand the full implications of the religious freedom bill on our business and that’s why we have taken the action we did – to give us time to fully assess its impact. I apologize for any frustration or inconvenience this caused. I am happy to offer you a 25% discount off your membership if you would like to remain a member. Is this something I can do for you today?

Looks like they've already got their talking points ready.