“...the perfunctory response is far below the level of customer service members of Congress should be getting.”
It’s far below the level of service any TAXPAYER should get!
As for Congress - you decide...
Not this or even recent congresses.
Politics is bloodsport. For many years now congress has abdicated its power and its responsibilities. For that, they have earned the scorn of their opponents.
But in reality, they are merely playing their role in the uniparty as a pressure relief valve for the holdout right wingers. As we die out, the uniparty wins through attrition. They keep screwing us and do not even try hiding it. their supporters then scream and yell at us so they do not have to.
They are playing their role. Nothing more. America ended the day Reagan left office.