[Cowboy Bob]

After making a negative review...why use them again?

[Hugin]

She answered a follow up survey on her customer service experience after she booked the trip, but before she took it.

Viramontes has sneaking suspicion that she knows why the comment was directed at her. She’d complained about being charged for travel insurance for her 8-month-old son even though he didn’t need an airline ticket and was going to sit on her lap.

She said the employee she talked to wasn’t helpful and wouldn’t let her speak to a supervisor when she asked to do so. Viramontes said she was “honest” when responding to a survey about her customer service experience.

Two days later, she learned her trip had been canceled. She also noticed the message containing an expletive. She contacted customer service and was told she was to blame for the canceled reservation.

[grumpygresh]

She wanted the opportunity to make another negative review. A CA teacher, she probably is a looney leftist and these people make themselves feel better by making others miserable.
Once a customer becomes toxic, it’s best to disengage.