Besides all that and not infrequent rudeness, when personal belongings are left in “lockers” as the patient goes to xray or another procedure, the patient should not be surprised when what patient left is gone when the patient returns.
Overall, I have been to two very good VAs and two that were not.
The difference was like night and day. And no one really wants to know how to fix them if they are not good. Not really. And if what I read about trying to fire a federal employee is correct they will not be fired while they live. That needs to be fixed and fixed soon.
Turnabout is fair play.
Start paying them with checks.
They have to make an appointment to come and get their check.
No one ever answers the phone.