Just FYI, I’ve done Uber a hundred times and I’ve never had a bad experience...and it costs a fraction of a taxi. You get to rate the driver after your trip too. The transaction is automatic and hassle free. It’s just +++ imo.
I have, however, had many instances of a taxi being one of the most dirtiest vehicles I’ve ever been in. Many times needing some obvious maintenance, squeaking shocks, along with a “professional driver” which doesn’t use the most optimal route and has a death wish.
In my experience the taxi industry has used legislation to push out competition and it shows in spades. Uber has been far superior on multiple levels.
I just believe this story is an exception, an incredibly stupid criminal - which you can’t protect against.
I mostly speak for my home town I suppose. If it works for you, it works for you.